Crystal Classics - Customer Comments - Continued

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Crystal Classics

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Customer Comments - Continued
Below are a few of the comments we received from our customers. Please note that the names were edited to respect the personal privacy of our customers.
 
 
• I appreciate your promptness and professionalism. As a satisfied return customer I expected nothing less.
J S
 
• I WILL SHOP WITH YOU OFTEN!
YOUR WEBSITE IS A PLEASURE TO USE!
I HAD ORIGINALLY TRIED TO ORDER THE SAME ITEM UNDER 'WATERFORD" CREDIT CARD NUMBERS WOULD NOT SHOW ON THE SCREEN, I WAS BEING CHARGED FOR SHIPPING AND HANDLING SO I CANCELLED MY ORDER. I THEN FOUND YOUR WEBSITE AND IT WAS A TRUE PLEASURE. THANK YOU FOR MAKING IT SO EASY! GREAT COMPANY! SINCERELY, D A
  
• Your web site is one of the best, if not the best I have seen and used. Probably even better than Amazon. You and your Webmaster are to be
congratulated. It is a pleasure to do business with you. I am particularly pleased that your Webmaster does not have a scrolled list of states. Most others do and that really bothers me.
Good job. T A
 
• We received the second vase in very good time and it is perfect. Thank you so very much (particularly for not snorting in amazement when we ordered the SECOND vase at the last minute!). I found everyone at Crystal Classics to be extremely helpful and professional, but you went beyond the call of duty and really made what could have been a
frustrating nightmare into a very enjoyable experience. I would not hesitate to recommend Crystal Classics to my friends--and I already have!
Thanks again from your disorganized but grateful Michigan customers, Kerry and Joe C
 
• I just wanted to thank you so very much for all your help today .. I really appreciate your looking up the several items we were thinking about and find out which I could get by Friday .. you were wonderful to work with. Thank you again for your help. Deb S
 
• YOU PEOPLE AT CRYSTAL CLASSICS ARE THE ABSOLUTE BEST. I AM NOT KIDDING. I HAVE ONLY BOUGHT 2 ITEMS FROM YOU AND I HAVE NEVER HAD SUCH WONDERFUL SERVICE. I APPRECIATE IT YOUR PROMPT AND COURTEOUS SERVICE. THANKS ALOT.
HAPPY HOLIDAYS. MARY B
 
• Hello,
I wanted to take a minute to write this email in praise of one of your employees, Rochelle. Having worked in customer service myself as a Windows NT Administrator for a large webhosting company, I am used to getting emails with requests for assistance. It's hard to find people when asking for assitance who will take responsibility for a problem and get back to you in a reasonable timeframe. Rochelle certainly did that, and was very nice in the process, and I wanted to take a moment to write you and make sure you knew how much customers really appreciated that. Thanks for your company's, and specifically Rochelle's, commitment to quality customer service. Regards, - Jeff L
 
• Thank you for your prompt attention and response to my inquiry.  I truly do appreciate your efforts and the ease with which this matter was handled. My experiences dealing with Crystal Classics have always been pleasant as well as positive and this is another outstanding example of the service that I've come to expect. Thanks again, Marla H
 
• Same day shipment! You guys are great!
Your website is excellent. One of the most pleasurable shopping experiencesI have ever had on the net. Tell your Webmaster that he is doing a finejob.Thanks, TD

• I ordered a 50th anniversary gift of Waterford wine goblets at the last minute. Not only were they not broken or even scratched, they were also wrapped for free. They also made it on time. Thank you very much. You all give excellent service at a very reasonable price. All I can say is that you all are life savers. Thanks a lot!!

 
• Hi,
I just want to thank you for your service. I ordered crystal glass for my sister and she already received them. She said that they were packaged with great care. I really appreciate the promptness and the care that you took in shipping them. I also made a mistake on my order and you corrected it without a hassle.
Thank you again,
KBB
 
• I just wanted to drop a note to say THANK YOU! I had to place a very large order and even had trouble with my credit card, and you still managed to get my order shipped in a timely manner. Your initiative, hard work, courteous service and commitment are greatly appreciated and this experience will be remembered and shared with colleagues and friends for quite some time. Thanks! R.A.
 
• Just want to say that I continue to be thrilled with each and every purchase from your website. Mrs. D. K.
 
• I have to admit that I am a bit skeptical and was a little worried since I just found you on the web and knew nothing about your company. My worries have been put to rest! I have you bookmarked and will look forward to doing business with you again in the future. I ordered two Marquis by Waterford "Hanover Platinum" Champange Flutes and had them engraved for my niece's wedding. I received them yesterday and they were absolutely gorgeous! I gave them to my niece last night and she was thrilled. She and her fiancee will use them for their wedding toasts on June 10th and she said they would use them on their anniversaries as well. Thank you so much for helping me give my special niece a very special gift that she will remember always. R.G.
 
• Thank you so much! What wonderful people you are. Will pass around your web-site to all that ask about purchasing crystal for my sister's wedding....Ginny S.
 
• You guys are really on the ball. The pitcher arrived quickly and its recipient was very happy! Thanks so much and I will not forget you! Emma C.
 
• Thank you for making your site so easy to use, and offering such complete customer service! I had ordered this particular item, unfortunately from another site, on Dec. 10 for a Christmas gift to my son and daughter in law. I did not know of your site, I certainly regret that! I learned on Christmas Day that my son had not received their gift. I then learned, after much run around, that it was delayed by the other site on the Monday after Christmas. They assured me it was "being processed". On Dec. 31, I learned that they no longer offered the item. Needless to say, I was embarrassed, and my son and daughter in law disappointed that they did not have their special Millenium gift for New Year's Eve to use, as I have been adding to their collection with the Waterford flutes and they were having a dinner party. I found your site this morning, and thank you for the ease of making a purchase! Sincerely, Karen T, Delta Air Lines
 
• I have ordered several stems of Waterford from you. Everything from that wonderful voice of the order taker to the careful packaging is first class. I will be ordering many other pieces in my pattern over time to complete my collection. So glad to find you online. Sabrina R. Tulsa, OK
 
• Thank you so much for your confirmation information. I can't wait to receive these items. Your website is superb. L.S.
 
• Although I have not received my order yet, as it just shipped a couple of days ago, I wanted to commend you on your excellent service. The kind of service you provide is what makes customers want to do business with you again. You have "gone the extra mile" in more way than one. You were courteous and helpful when you took your time to actually call me and help me decide on engraving. The gentleman on the phone was also very patient as I changed and re-changed my mind. You shipped my order out promptly and even followed up with an email message stating when it shipped, including the tracking number. In this day and age when it seems that customer "service" is practically nonexistent, I am grateful that I found your company and I look forward to doing business with you in the future. Keep up the good work! Sincerely, Jessica M.G.
 
• Thank you so much for having the ability to gift wrap and enclose a gift card! I searched many, many sites and yours was the only I found with that ability!!!!
 
• I recieved the order and shipping numbers from your company and would like to say Thank You. I had no hassles or problems shopping online with your company. I really appreciate your quick attentiveness to my order, so I will remember you for the future and pass along your company to family and freinds. Lawrence McK.
 
• I just wanted to let you all know way up there in Ohio that you have a fantastic web site. The best on the Internet. Your collections of Orrefors & Kosta Boda far succeed any thing found in Okla. City. In fact if you could see how Dillards displays their Orrefors & one lonely piece of Boda, you'd probably have a major heart attack. (in a glass cabinet w/3 inches of dust). Anyway, your service is also unbeatable and fast.. Thanks much, J.P.
 
 
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