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- Return
Policy
- We will accept items for an exchange at any time. We will accept returns for a full refund, less shipping costs or restocking fee, within 30 days from the date of purchase. The date of purchase is the date your order was shipped out. The items to be returned or exchanged have to be
unused, in their original condition, in their original box and properly labeled. Christmas ornaments will not be accepted for returns after December 1st. Sales of engraved items are final. Sales of orders shipped by truck, or common carrier are final. Sales of discontinued, discounted and sale item are final. For
health reasons we can not accept returns or exchanges on earrings.
- To
return or exchange an item, you need to request
a Return Authorization Number (RA#). Do not ship
the items back without a Return Authorization,
as we cannot guarantee proper credit without it.
All such packages will be refused. To request a
Return Authorization Number, please send an
e-mail with your Order Number to: returns@crystalclassics.com
- We
are not responsible for shipping charges
incurred to send the product back for return or
exchange. We reserve the right to charge a 20%
restocking fee on returns on orders over $2500.
There are no exceptions to this
policy.
All
credits for returned merchandise will be issued
back on the same credit card the order was
charged on initially.
Checks returned to Crystal Classics for the lack of funds in the account are subject to $45 service fee.
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- Breakage
in Shipment
- Crystal
Classics accepts the responsibility for breakage
during shipment to our customers. However, it is
important that you notify us immediately upon
opening the package if there are any broken
pieces. Also, please keep all packaging materials
from the shipment. Once you notify us of the
breakage, we will replace the broken items at no cost, and retrieve the broken items from you at no cost.
- If you have any broken pieces in your shipment, please send us an e-mail to info@crystalclassics.com and note your name, order number and items broken. We will contact you with replacement instructions the next business day.
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- Gift
Message
- We
will gladly print and attach a Gift Message with
your personalized sentiment to any order. You
can include the message on our checkout/ order
form. There is no
limit on the size of the message and there is no charge for the computer printed gift message. You can also choose one of our Premium Greeting Cards to be
enclosed with the gifts and hand written at an additional charge.
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- Gift
Wrapping
- We
will gift wrap free of charge all your gift
selections. We use high quality gift wrapping paper. The
paper selection can be made during the checkout process.
For more information please visit the Gift
Wrapping page.
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- Engraving
- We
are able to engrave almost any piece we
currently offer. We can engrave your company
logo and appropriate message according to your
instructions. Please visit our Engraving page for more information on these
services.
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- Accuracy
- We
pride ourselves on accuracy and you can rest
assured that your order is in good hands. We
automatically check every ZIP code to assure the
prompt delivery of your package.
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- What
Constitutes a Flaw in Crystal?
- Frequently,
we attempt to explain the facts of crystal
artisanship to customers seeking flawless
perfection in the tableware merchandise they
buy. In reality, such perfection can be achieved
only in assembly line products. Of course, this
is not possible or even desirable in quality
ware whose manufacture depends so much on the
skill and artistry of individual craftsmen.
Slight variations in crystal ware pieces are
actually a confirmation of fine crafting. Most
customers who appreciate fine crystal understand
this.
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- Is
a "seed" or bubble in crystal stemware a flaw?
- No.
The tiny "seeds", or bubbles the size of a
pinpoint, visible when you examine crystal
against a strong light, are formed by gases when
chemicals unite in the fusing or melting of the
raw ingredients. These bubbles do not affect the
quality or the beauty of the glass.
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- Should
all pieces of crystal be identical?
- No.
Each piece of crystal is unique. Slight
variations of weight and sometimes height are a
sign that each piece truly is individually
crafted.
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- Is
a line or "cord" a flaw?
- A
line or "cord" is an almost invisible difference
in the density of the crystal that occurs during
the fusing of molten crystal. It is visible when
it reflects light. But when a goblet with a cord
in it is filled with water, no light is
reflected, and the cord becomes
invisible.
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- How
can I unstick a decanter stopper?
- Try
this: run water that is comfortably warm to your
hands on the neck and top of the decanter, or
pour warm vegetable oil around the stopper to
loosen it. You can avoid the problem by wiping
the neck of the decanter with a soft cloth
before replacing the stopper.
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- How
can I remove stains from a decanter or a vase?
- Clean
vases and decanters by filling them half-full
with moderately hot water, a small amount of
mild detergent, two tablespoons of white vinegar
or ammonia and a cup uncooked rice. Swirl the
rice around for a few minutes to remove residue.
Rinse well with moderately hot water and air
dry, upside down, on a rack. You can also use
our Bottle Cleaner by Riedel. For more
information on this product please click
here.
- Remove
more stubborn stains by filling the container
with warm water and dropping in a
denture-cleaning tablet; let it sit until the
stain disappears.
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- Can
crystal be cleaned in a dish washer?
- We
do not recommend cleaning crystal in a
dishwasher since the heat and abrasive cleaners
may mark the surface of the crystal. Read
additional care information in the Usage &
Care insert shipped with every piece or our
Caring for your Waterford Crystal
instructions.
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- What
size chandelier do I need for my dining room?
- The
size of the chandelier for the dining room
typically depends on the size of the dining room
table. The general rule of thumb is that the
chandelier needs to hang 31 inches above the
table surface and be at least 7 inches inside
the edge of the dining room table.
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- Repairing
of the chipped or broken crystal
- If
a piece of crystal gets broken, it cannot be
repaired to as new condition. Crystal Classics
does not suggest or endorse gluing or in any
manner sticking the pieces together. Chipped
glasses can be ground down at some repair shops,
however these pieces will have an etched white
rim and be considerably shorter than the rest of
the pieces. Chipping or breakages are part of
normal wear and tear of the pieces, and we
suggest replacing them with new ones as they
become damaged.
- Swarovski
Silver Crystal pieces and Jewelry that are still
active pieces can be repaired by Swarovski. More
information on the repair of Swarovski pieces is
available on our Swarovski
repair page.
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- Caring
for your Waterford Crystal
- Because
fine crystal and glassware require the gentlest
of care to maintain their brilliance and
integrity for years to come, we strongly
recommend the following:
- Wash
your fine crystal and glassware by hand in
moderately hot water with a mild lemon detergent
and 1/4 cup ammonia (to prevent spotting). Rinse
in clean water and air dry on a rack. Cleaning
the crystal in an automatic dishwasher may cause
the crystal to lose brilliance; we recommend you
avoid this. However, if the fine crystal and
glassware must be machine washed, please follow
these precautions:
- Do
not machine wash metal-accented crystal.
- Use
your dishwasher's "fine crystal and china"
setting.
- Because
even the mildest brands of automatic dishwashing
detergent are abrasive, use only half the
recommended amount.
- Lower
the top dishwasher rack, if possible, to
accommodate the height of your crystal, paying
special attention to your stemware.
- Make
certain to space your crystal stemware on the
rack so the pieces do not touch one another,
since vibration during the washing and rinsing
cycles can chip or crack the crystal.
- For
dishwashers without a "fine crystal and china"
setting, turn on the "air-dry only" cycle and
open the door to allow your crystal to air
dry.
- Remember
that fine crystal and glassware can crack or
break when subjected to extremes of hot and
cold. Before putting very warm food or liquid
into a crystal container, we recommend you
preheat the crystal with moderately hot tap
water. Do not pour cold beverages into a pitcher
or bowl that's just been washed with hot water.
Likewise, do not wash a crystal piece that's
just come out of the refrigerator; allow it to
warm to room temperature first.
- Clean
vases and decanters by filling them half-full
with moderately hot water, a small amount of
mild detergent, two tablespoons of white vinegar
or ammonia and a cup of uncooked rice. Swirl the
rice around for a few minutes to remove residue.
Rinse well with moderately hot water and air
dry, upside down, on a rack.
- Remove
more stubborn stains by filling the container
with warm water and dropping in a
denture-cleaning tablet; let it sit until the
stain disappears.
- Do
not clean your fine crystal and glassware with
scouring pads or abrasive cleaners.
- Always
store your stemware upright to help prevent
chipping.
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- Caring
for your Wedgwood and Waterford Fine
China
- These
hand-detailed masterpieces have a family
tradition of longevity when treated with loving
care. Hard glazes give your china durability by
design and relieve you of the need for excessive
caution. They are, however, vulnerable to
scratching by equally hard surfaces. Just as a
diamond can be scratched and damaged by another
diamond, so it is with fine bone china
dinnerware. So be sure, when stacking plates, to
separate them from one another by a soft cloth,
pad or paper napkin that protects the entire
surface, especially the rim. That small bit of
insurance will keep the bottom of one plate from
scratching the surface of another.
- It
is safe to wash your Fine Bone China in an
automatic dishwasher as long as you load it with
the dishes fully secured and placed so that they
do not touch each other. Do not wash at
temperatures higher than 149° Fahrenheit
and use the "short wash" or "china and crystal"
cycles. The rinse cycle should follow
immediately to flush away detergent deposits
that could form a film if they remain on the
dishes too long.
- In
hard water areas, deposits may form on your
china if water is allowed to dry naturally on
the plates. Such deposits can be readily removed
with a vinegar solution or a mild, acidic
cleansing agent.
- Since
it is so lavishly embellished with gold or
platinum, you must not place your Fine China in
a microwave oven, where the intense heat will
damage its high concentrations of precious
metal.
If your Emeril Dinnerware gets marks on it after many uses, a product called Barkeepers Friend should remove those marks. Barkeepers Friend is a powdered cleanser and can be found in most supermarkets.
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- Caring
for your Waterford Flatware
- Waterford
Fine Stainless Flatware is dishwasher safe. We
recommend using a gentle dishwasher detergent
(avoid using lemon-scented products). If
possible, set your dishwasher on the fine china
setting to insure gentle cleansing. Wash
stainless separately from aluminum, sterling or
silverplate items, as pitting can occur.
- Place
spoons and forks into baskets with handles
facing downward. Knives should be inserted with
the blade facing down.
- Water
shedding or drying additives can be used to
minimize water spots. Should water spots or
stains occur, we recommend using Hagerty
stainless steel polish. Also, rubbing alcohol or
salad oil can be used to remove stubborn water
spots. Shine flatware using a sponge doused in
white vinegar.
- While
stainless steel is designed to resist most
common stains, corrosion and/or discoloration
may be caused due to prolonged contact with
chloride rich foods, such as salt, mayonnaise,
mustard and eggs.
- Remove
flatware prior to the drying cycles. This
decreases the amount of time the flatware spends
in a hot, moist atmosphere, and permits the
flatware to dry in cool, drier air.
- Hand
drying is also advised. Rinse and dry thoroughly
with a soft towel while flatware is still warm.
The hand-buffing action helps maintain a
lustrous finish and discourages film buildup. Do
not rinse and stack.
- We
recommend hand washing gold-accented stainless
steel flatware.
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- What does it mean by Crystaline?
- Crystalline is a term that refers to high quality glass, without lead
content, for the most part. Some Crystalline in the marketplace can
have a small percentage of lead content (usually 9% or less). However,
the Crystalline that we use for our Marquis brand, is non-lead
crystalline. The crystalline contains many of the same high quality materials/ingredients as our crystal product, however there is no lead
content, so there are no issues with Prop 65 compliance. The
crystalline still has substantial weight and clarity, similar to
crystal. In fact, when looking at the same piece, made in the 2
different materials, it is very difficult to tell the difference between
them. However, crystalline is not acid polished, like crystal, as the
acid does not favorably affect the crystalline, due to the lack of lead
content. Therefore, crystalline (when cut) is flame polished, to clean
the grey frosted cuts, to leave them clear and sparkling. This leaves
the polished product looking very similar to crystal.
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- Which Lismore Stemware do I have?
Following tastes and trends in home decor, Waterford designers continued creating new and exciting additions to Lismore. In 1996 Waterford introduced Lismore Tall, nearly 45 years later in an updated silhouette with a longer 'statuesque' stem. In 2005, the eternal Lismore pattern changed shape with Lismore Nouveau, featuring the classic cuts on a gracefully curving body. Waterford introduced Lismore Essence Stemware - with classic form and contemporary function - in 2006. For the first time in 2011, the latest Lismore arrivals, Lismore Encore and Lismore Diamond, continue the pattern's on-trend transfigurations and honors this venerable pattern with a new classical interpretation in an updated silhouette and a contemporary version that speaks volumes.
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- The
History of Marquis by Waterford
Crystal
In
1991 Waterford introduced Marquis by Waterford
Crystal, the first new brand in the company's
200 year-old history. Marquis offers innovative
crystal patterns with designs ranging from
contemporary to traditional, with lighter,
simpler lines that reflect a modern sensibility.
Each piece of elegant stemware and giftware
accessories is finely crafted under the
meticulous eye and exacting standards of
Waterford. Several Marquis stemware patterns are
available in four shapes -goblet, continental
champagne, wine and iced beverage - as well as
an array of giftware that can be mixed and
matched to create a new standard in contemporary
decor.
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- First
class merchandise vs. "seconds"
- Crystal
Classics offers only the finest first class
merchandise, in the original boxes, manufactured
by reputable vendors. All pieces are manually
inspected and are true pieces of premier art.
Each piece is made by highly trained craftsmen
in their traditional manufacturing process. Some
manufacturers have little factory shops located
in the originating countries adjacent to the
production facilities. The pieces sold there are
sometimes slightly flawed, without the original
box and unsigned. Crystal Classics does not
offer any of these products. If, by any chance,
any of our products are returned to us because a
customer was unhappy with the quality, Crystal
Classics NEVER reships these products to another
customer. We send them back to the manfacturer
in exchange for another piece. The returned
pieces are then destroyed.
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- The
Language of Roses
- If
you have purchased a beautiful crystal vase you
will need roses to complement it. Here is the
traditional meaning of rose colors:
- Red
- Romantic Love
- White
- Pure Innocent Love
- Yellow
- Friendship
- Pink
- Gratitude, "You are sweet"
- Peach
- Enthusiasm
- Red
and White together - Unity
- Red
and Yellow together - Happiness
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