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Company
Overview
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Retailer of the Year!
Crystal
Classics is proud to announce that we have won many
prestigious Retailer of the Year Awards for our
service and commitment to our customers. Thank you
for your support and patronage!
- Crystal
Classics is the largest independent retailer of Waterford
Crystal in the U.S.
- Crystal
Classics is a Waterford
Crystal Platinum Retailer, the highest distinction in
service excellence awarded by Waterford
Crystal.
- We
have received two Daniel
Swarovski awards, one of which was the first one ever
given to a U.S. retailer. Daniel Swarovski award
is given to the best Swarovski retailer
globally, and except Crystal Classics, no other
retailer of Swarovski has ever won it
twice!
- Crystal
Classics is Swarovski retailer of the year.
- Crystal
Classics is Orrefors
Crystal retailer of the year.
- Crystal
Classics is Kosta
Boda retailer of the year.
- Crystal
Classics is one of the largest fine crystal
retailers in the U.S. Our catalog mailing is
over 1 million copies a year, and our web site
registers sometimes over 80 million hits a
month!
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- Crystal
Classics has been prominently featured in
renowned newspapers
and magazines.
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- The
Crystal Classics tradition began three
generations ago at one of Europe's oldest
crystal factories where the family first became
involved in crystal production and design. The
family and its partners opened the first retail
store in the U.S. in 1992 in Worthington, Ohio.
The companies expansion into catalog and
Internet sales brought the generations of
experience and expertise in fine crystal to
customers throughout the U.S. The company's
knowledgeable sales staff, huge product
selection and excellent service are sure to
delight anyone shopping for a special
gift.
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- Crystal
Classics is
a Silver Sponsor member of Shop@AOL, in
compliance with AOL shopping standards and
privacy policies. Crystal Classics shop at
Yahoo! has reached better than average customer
satisfaction.
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- Our
offices are located in Columbus, Ohio, U.S.A.
Our mailing address is:
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Crystal
Classics
6185-K
Huntley Rd
Columbus,
OH 43229
USA
1-800-999-0655
Phone
(614) 430-8180
Fax
(614) 430-8728
info@crystalclassics.com
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- Retail
Store
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- Crystal
Classics
6185-K
Huntley Rd
Columbus,
OH 43229
Phone:
614-430-8180
Fax:
614-430-8727Hours:
- Mon-Fri
9am-5pm
Saturday
and Sunday by appointment
- e-mail: info@crystalclassics.com
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Crystal
Classics in the Press
Crystal
Classics is one of leading retailers of fine
crystal in the U.S. As a proponent of policy
that life is short and has to be enjoyed,
especially with fine glassware, we have been a
source for many publications writing about high
quality crystal and stemware. Here are a few
recent articles:
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- Customer
Comments
Below
are a few of the comments we received from our
customers. Please note that the last names were
abbreviated to respect the privacy of our
customers.
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• Please accept my gratitude for an excellent job
in processing this order. I just received
the Waterford Crystal flutes via UPS which we
ordered on Monday and they arrived in perfect
order, gift wrapped and packaged perfectly for
safe shipping. There aren't many companies
that can do a job as good and efficiently as
this and commendations are in order for everyone
from the Internet order department right down to
the shipping department. Thanks again for
making this a pleasant transaction and the free
shipping and no tax will definitely bring me
back to you again for my next purchase.
Your Web address is now prominently
displayed in my "Favorite
Places" folder and I will not hesitate to
recommend you to all my
friends. Thanks again. George W.
R.
•
I ordered a Waterford ornament on Thursday
afternoon, (November 30) and today, Friday
I received it about 10:30 am. Incredible service
and I appreciate it very much. I have ordered
from Crystal Classics in the past and frequently
recommend it to others and can now add this
great experience to my recommendations. Linda
K.
•
I received my order TODAY!!!! You guys are
amazing!!!! Thank
you so much! I will be sure to tell
everyone about your wonderful company and
website! Thanks
again, Lori D.
•
On behalf of my husband Mike and I it is our
pleasure to be sending you this email,
especially before Christmas and New
Years. This
evening (12/8) I placed an order for the
beautiful Waterford Christmas Tree Sculpture @
$80. It was a very important gift being
sent to very special friends of ours in
Florida. Ms.
Hopmoen took the order and it was a joy,
pleasure and delight speaking with her.
She is articulate, extremely pleasant and
wonderfully professional. When she looked
at the remaining stock online she mentioned only
4 were left. I asked if she could take one off
the shelf right away because I was concerned
that by Monday all might be sold. With
great courtesy, she went back to the storeroom
area, and, in fact, only 2 were left. Were
it not for her prompt and caring action, it is
very possible that by Monday, there would be
none. She put it in a safe and secure area
to be shipped on Monday and received by
Thursday. Our friends are traveling out of town
next weekend and will be gone for 10 days. The
gift must be received before they leave. She
also had very nice things to say about her
wonderful boss! I can't remember when, if
ever, I heard the employee praise the
employer. It made our holiday season a
little bit nicer when I told my husband about
this after I hung up the phone. I worked as a
secretary for 30 years in Manhattan in corporate
and commercial banking and my husband worked on
the floor of the NYSE for 33 years. We've had
our experiences! Customers
are all too ready to write or call and complain
when something goes wrong…it is just as
important…MORE IMPORTANT…to let the
boss know when the employee is
terrific! In
view of my interaction with Tami and the
discussion I had with my husband afterward,
we've put Crystal Classics at the top of our "ADD TO FAVORITES" list on the internet.
This will be our first and ongoing source for
future gifts. A
wonderful holiday season to you and your
employees and thanx for making this online
shopping adventure so delightful!
•
Please accept my gratitude for an excellent job
in processing this order. I just received the
Waterford Crystal flutes via UPS which we
ordered on Monday and they arrived in perfect
order, gift wrapped and packaged perfectly for
safe shipping. There aren't many companies that
can do a job as good and efficiently as this and
commendations are in order for everyone from the
Internet order department right down to the
shipping department. Thanks again for making
this a pleasant transaction and the free
shipping and no tax will definitely bring me
back to you again for my next purchase. Your Web
address is now prominently displayed in my
"Favorite Places" folder and I will not
hesitate to recommend you to all my
friends. Thanks again. George W.
R.
•
I am very happy that I used your company again.
My bowl was beautiful! Thank you for your very
prompt and courteous service. I was very
impressed! Sincerely, Rena M.
•
Thank you for your great customer service. I
would have no hesitation of purchasing from your
company again. Leo F.
•
My order was received in two days. Thank
you for great service! We will keep your
website bookmarked and will use for future gift
purchases. Thank you C. Vincent
•
I just want to thank everyone involved for the
prompt service given to my order that was placed
last week. I was unable to attend my daughters
Wedding and at the last moment realized that no
one had thought about the toasting glasses. Not
only did they have the order shipped for prompt
delivery, they also called to advise the
original merchandise order was not in stock and
since it was an overnight delivery they thought
I might want to pick out something else. Words
cannot express the heartfelt gratitude to help
make my daughters day even more special. Your
company will be the first one I think of when it
comes time to purchase gifts in the future.
Regards, Barbara J. R. Miami,
Florida
•
I just wanted to let you know how pleased we
were to do business with you. The order came in
record time (I was amazed at how quickly!), and
everything was perfect. You were so pleasant and
accomodating on the phone, that I will certainly
be doing business with you again and have told
my friends what a wonderful company you have.
The recipient of these gifts was overwhelmed and
loved everything! A million thank you's, Nancy
J.
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Thank You, thank you, I am so very impressed! I
placed this order yesterday and received it
today!! Shocked. The flutes are just beautiful.
My daughter will love them. Again, Thank You for
very prompt shipping. JK
•
I just want to thank you. I don't know
another website where you can order something
and get it gift wrapped and there is no shipping
charge or gift wrapping charge. Why would
I order a gift with anyone else? Thank you
very much. Because of your generous terms,
I always shop for crystal on you website
first!
•
I ordered the crystal airplane. (Swaroviski) It
arrived on Tuesday 3 Jan 06. The tail was broken
off. I called your customer service.
I was told a new airplane would be shipped and a
prepaid shipping label would be in the box to
return the damaged airplane. I received
the new airplane today. 6 Jan and put
the damaged airplane in the UPS mail. I
have told this story several times to friends
and business associates. You are really a
wonderful company! Alan D. S. Sumter,
SC
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A special thank you to the folks at Crystal
Classics! This Christmas season was the first
time I shopped at your web site. I purchased
several gifts on line. The experience with
Crystal Classicswas
perfect! Perfect timing, Perfect quality,
perfect wrapping and perfect smiles on the faces
of the recipients. Thank you for your extra
efforts and dedication to quality customer
service! Cheryl
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I'm glad I stumbled upon your company…you
guys are awesome! Denise
•
In this day and age, when everyone is always so
rushed and stressed as the holidays approach us,
I just wanted to take a minute and let you know
how very happy I was with my first order from
you! It seems we always hear about the
complaints, but rarely the praise to a
company. I ordered this Christmas ornament
as part of a wedding gift for a couple that were
married this past week. I was so surprised
that I did not have to pay for the gift
wrapping, no tax, and no shipping charges
either! And-
this order was shipped to me so quickly
too! (I received it yesterday)
Please pass this note on to the people that are
responsible. Thank you again, I have
bookmarked your website for future orders.
Have a wonderful Holiday Season! Carole
C.
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Your company is great. I've ordered merchandise
twice from you company. Service is outstanding.
Orders are filled & shipped the next
business day (I order on weekends). UPS delivery
is super, too. Thank you for the great service
!! :) Marty B•
Well-designed website - clean, simple and easy
to navigate.
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Our orders arrived on Friday -- they are
beautiful! Thanks so much for getting them
together so quickly! We appreciate your
assistance and great service.John
P
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You guys are the BEST at customer service!! And
FAST delivery! And GREAT prices! THANK
YOU!
•
THANK YOU. Your service is
wonderful!
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I couldn't believe it! I just ordered this
ornament yesterday or the day before and it was
sitting on my doorstep when I got home today.
What wonderful delivery. And this will be a
great gift for my aunt who has two passions -
Christmas trees and crystal! Thanks for such
prompt service. Linda J
•
I just wanted to let you know that I received my
order today. Your service is superb, and
in the words of Andy Griffith, "I 'ppreciate
it." I am sure I shall order from you
again. Frances W
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Great customer service. Crystal Classics will
definitely be on my list for Christmas shopping
next year. Thank you so much. Barbara
M
•
I have ordered a few things from your company.
In the past, I have always been pleased with
your selection and service. Now I'm downright
delighted. I ordered champagne flutes and one
had a chip in the rim. I called immediately and
without any trouble, your customer service
representative sent out a new pair and a return
label for the damaged goods. If this isn't a
case of service with a smile, I don't know what
is.
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I felt compelled to write since I am forever
complaining about the lack of customer service
in today's world. I'm glad there is a company
that still believes in treating their customers
with respect and dignity. Thank you. I will
continue to order from your company and
encourage others to do so as well. Marybeth
L
•
I just wanted to inform you that I received my
first order from you today,the Waterford crystal
desk clock and vase. Both items are
beautiful,and I am enjoying them here on my
desk. Thank You very much. I look forward to
shopping again with you in the future.
Sincerely, Fran H-
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