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Comments
Below
are a few of the comments we received from our
customers. Please note that the last names were
abbreviated to respect the privacy of our
customers.
• I just thought you might like to know that you have one of the nicest and user-friendly websites I have seen in years! Thanks! S. W.
• Dear crystal classics,
I am so impressed with your service. I ordered a Waterford eagle and an engraved base as a gift for the principal of our elementary school from the exiting 4th grade class. The eagle is our school mascot and we wanted to present it to him at the year-end celebration, which was only 1 week away. I took a chance and called on the Saturday of Memorial Day week-end. My call was answered by a lovely lady who was extremely helpful, professional, accommodating and I left with an enormous sense of security. It arrived before the expected due date, in time and was presented on time. After the ceremony, I was asked by several people where I purchased such a beautiful gift. I was very happy to Crystal Classics. Thank you so very much for making our ceremony such a success!!! I know he will treasure and it will remind him of how much he is thought of. A very happy customer!!!!!
• I just wanted to take a moment to thank you. The entire ordering process was smooth from start to finish and I couldn't be happier with the experience. I was thrilled with how fast my order arrived and that I was even able to acquire those discontinued earrings. (I work for a Swarovski dealership, and I couldn't get them) I owned them previously and they got lost. So thank you so much for everything - you certainly made my day!!!!! Sincerely, Heather T.
• Hello CC,
I just received my order. I wanted to let you know that I absolutely enjoyed using your company for this order. Mike, the gentleman that I placed my order
with, was highly courteous and friendly; he answered all my questions and gave a to-the-day timeline of when the product would arrive. I just wanted to say
thank you, and I will be sure to recommend you! Have a great day!
Sincerely, April T.
Thanks. I appreciate the effort made to find a suitable replacement, and your commitment to quality by not selling an inferior product. I will always come to you first for my crystal needs in the future because of that. Thank you. Robin. B.
• I am not really sure where to direct this email to, but will start here. I am V. P. of Fixed Assets at the Bank of Springfield, Springfield, Il., and also in charge of our annual Holiday Event which we hold in February. We present our service awards at this time, and have ordered from your company the past two years as you have been able to find the merchandise we need.
This year was a little difficult because of the amount of clocks we needed, but thanks to an awesome employee by the name of Randy this order was accomplished with ease.
Randy has emailed me regularly to make sure everything we needed was accomplished. I have had the pleasure of also talking with him on the phone and he has great customer service skills. I know he is a seasonal employee and his last day is Friday, but after working in HR for 8 years I know what great customer service can do for a company. Due to the great customer service he extended, I will be back next year to do another order. Again thank you for your help, and also to Randy for great customer service. Nancy McD.
• I searched all of my area gift shops and could not find a Waterford crystal bride and groom for my future daughter-in-law and son’s bridal shower. I gave my daughter a Waterford crystal bride and groom for her wedding, which she used as a cake topper. I wanted to continue the tradition and purchase one for my son. I turned to the Internet and luckily found Crystal Classics. The customer service was the most excellent I have experienced in a long time. I called on a Sunday, my package was gift wrapped and scheduled to be delivered on Thursday. It arrived on Wednesday – a day early, perfectly wrapped and in excellent condition. I highly recommend purchasing from Crystal Classic. They truly are a “Class Act”. Jo I
• I think you are great! I have ordered from you for personal and corporate gifts and have loved everything. When I had to special order something and spoke to you on the phone, the service was excellent. Everything comes neatly packaged, and very quickly. I have recommended you to numerous people over the years.
Thank you - you make my gift giving effortless! Keep up the good work! Joan
• I just ordered a LovLot and wanted to say how much I love your site. It is really awesome that I did not have to pay any shipping or sales tax and that you wrap in Christmas wrapping paper. Your site was easy to navigate. My mother-in-law collects these and it made it so easy!! Thank you! Jamie S.
• I would like to add my kudos to so many others on your website: it is a real pleasure to be a customer of "Crystal Classics"! Over the years, I've not seen one bride-to-be who has put a crystal vase on her bridal registry, and that has become my standard gift of choice. When I need that crystal vase to give as a wedding gift, the first place I go is to "Crystal Classics". I can always count on your service, prices and quality of merchandise, and know that delivery will be prompt. (I placed my most recent order on Sunday and had my order on Wednesday) V. F.
• Just wanted to let you know that we presented our crystal gift to NYU professor William B. this weekend (the tall crystal with the stars and the Earth suspended in an opening). He LOVED it. Thank you to you and everyone at Crystal Classics for working with me to produce such a nice, unique gift. All the best, Karen W
• I ordered an Waterford cross that was out of stock through Waterford for my nephew's baptism and received it in less than a week from your company. I was skeptical after reading some reviews about whether or not to order it from this company, but was happily impressed! Thanks again for the prompt service, I will do business with you again!
• I am just writing to express my thanks for the wonderful customer service I received regarding my order. My Waterford flutes arrived as scheduled and the engraving was beautiful. My daughter and future son-in-law are going to love them.
I am thrilled to have found your company and will definitely return again for future purchases. A special Thank You to your rep. Mike, his help was greatly appreciated in getting my order correct. Thank you again. Sincerely, Sue P. Saint Marys, PA.
• I just wanted to thank you for your wonderful service. In this day and age, it is very rare that one receives the personal service accorded me when I called you. Being blind, I was unable to take advantage of your pictures of the Waterford crystal lion paperweight found on your website. I called your store, and spoke to Michael. He was extremely helpful with his description of the Lion for me. He didn't have one in front of him so he actually went into the back and took one down off the shelf to tell me exactly what it looked like. I ordered the lion late on a Friday, and received it on Wednesday. Although unable to see the lion, I can feel its beauty with my fingers. A sincere thank you for your wonderful Service. Mike H
• I think it's very cool that your website is tied directly to UPS! Well done! I look forward to doing business with your company again, and please feel free to show this email to the owner. You deserve credit for your excellent customer support. Happy Holidays! Paul
• I just placed an order from some Riedel glassware. Your online order process is absolutely the easiest and most efficient I have every used. Your webdesigner did a good job. Pat B.
• Thank you. I have never ordered anything like this through the Internet before and your company has made this a very professional and pleasant experience. Thanks again. Ron
• Thanks. I appreciate the effort made to find a suitable replacement, and your committment to quality by not selling an inferior product. I will always come to you first for my crystal needs in the future because of that. Thank you.
• Please accept my gratitude for an excellent job in processing this order. I just received the Waterford Crystal flutes via UPS which we ordered on Monday and they arrived in perfect order, gift wrapped and packaged perfectly for safe shipping. There aren't many companies that can do a job as good and efficiently as this and commendations are in order for everyone from the Internet order department right down to the shipping department. Thanks again for making this a pleasant transaction and the free shipping and no tax will definitely bring me back to you again for my next purchase. Your Web address is now prominently displayed in my "Favorite Places” folder and I will not hesitate to recommend you to all my friends. Thanks again. George W. R.
• In searching for champagne flutes to give my mother as a Christmas gift, I stumbled across your website on-line. Wow, did I get lucky! You are wonderful. Not only did I find the perfect gift -- but there was no tax (since I am out of state), free shipping and you didn’t charge me for gift wrapping. Plus, I received my order in only 4 days. I am so amazed and impressed. I just wanted to say thank you and let you know I appreciate your wonderful service. Oh, and of course, I will be buying from you in the future. Happy Holidays!!! Karen V.
• I must tell you how impressed I am with your customer service. Ordering on line is so "iffy". You have surpassed my expectations (I could not find the Time Square snow globe anywhere...even Waterford). I will contact you first whenever I need anything else crystal. Have a very Merry Christmas, thanks for contributing to ours. Jeannine McE.
• I ordered a Waterford ornament on Thursday afternoon, (November 30) and today, Friday I received it about 10:30 am. Incredible service and I appreciate it very much. I have ordered from Crystal Classics in the past and frequently recommend it to others and can now add this great experience to my recommendations. Linda K.
• I received my order TODAY!!!! You guys are amazing!!!! Thank you so much! I will be sure to tell everyone about your wonderful company and website! Thanks again, Lori D.
• On behalf of my husband Mike and I it is our pleasure to be sending you this email, especially before Christmas and New Years. This evening (12/8) I placed an order for the beautiful Waterford Christmas Tree Sculpture @ $80. It was a very important gift being sent to very special friends of ours in Florida.Ms. Hopmoen took the order and it was a joy, pleasure and delight speaking with her. She is articulate, extremely pleasant and wonderfully professional. When she looked at the remaining stock online she mentioned only 4 were left. I asked if she could take one off the shelf right away because I was concerned that by Monday all might be sold. With great courtesy, she went back to the storeroom area, and, in fact, only 2 were left. Were it not for her prompt and caring action, it is very possible that by Monday, there would be none. She put it in a safe and secure area to be shipped on Monday and received by Thursday. Our friends are traveling out of town next weekend and will be gone for 10 days. The gift must be received before they leave. She also had very nice things to say about her wonderful boss! I can't remember when, if ever, I heard the employee praise the employer. It made our holiday season a little bit nicer when I told my husband about this after I hung up the phone. I worked as a secretary for 30 years in Manhattan in corporate and commercial banking and my husband worked on the floor of the NYSE for 33 years. We've had our experiences! Customers are all too ready to write or call and complain when something goes wrong…it is just as important…MORE IMPORTANT…to let the boss know when the employee is terrific! In view of my interaction with Tami and the discussion I had with my husband afterward, we've put Crystal Classics at the top of our "ADD TO FAVORITES" list on the Internet. This will be our first and ongoing source for future gifts. A wonderful holiday season to you and your employees and thanx for making this online shopping adventure so delightful!
• Please accept my gratitude for an excellent job in processing this order. I just received the Waterford Crystal flutes via UPS which we ordered on Monday and they arrived in perfect order, gift wrapped and packaged perfectly for safe shipping. There aren't many companies that can do a job as good and efficiently as this and commendations are in order for everyone from the Internet order department right down to the shipping department. Thanks again for making this a pleasant transaction and the free shipping and no tax will definitely bring me back to you again for my next purchase. Your Web address is now prominently displayed inmy "Favorite Places"folder and I will not hesitate to recommendyou to all my friends.Thanks again.George W. R.
• I am very happy that I used your company again. My bowl was beautiful! Thank you for your very prompt and courteous service. I was very impressed! Sincerely, Rena M.
• Thank you for your great customer service. I would have no hesitation of purchasing from your company again. Leo F.
• My order was received in two days. Thank you for great service! We will keep your website bookmarked and will use for future gift purchases. Thank you C. Vincent
• I just want to thank everyone involved for the prompt service given to my order that was placed last week. I was unable to attend my daughters Wedding and at the last moment realized that no one had thought about the toasting glasses. Not only did they have the order shipped for prompt delivery, they also called to advise the original merchandise order was not in stock and since it was an overnight delivery they thought I might want to pick out something else. Words cannot express the heartfelt gratitude to help make my daughters day even more special. Your company will be the first one I think of when it comes time to purchase gifts in the future. Regards, Barbara J. R. Miami, Florida
• I just wanted to let you know how pleased we were to do business with you. The order came in record time (I was amazed at how quickly!), and everything was perfect. You were so pleasant and accomodating on the phone, that I will certainly be doing business with you again and have told my friends what a wonderful company you have. The recipient of these gifts was overwhelmed and loved everything! A million thank you's, Nancy J.
• Thank You, thank you, I am so very impressed! I placed this order yesterday and received it today!! Shocked. The flutes are just beautiful. My daughter will love them. Again, Thank You for very prompt shipping. JK
• I just want to thank you. I don't know another website where you can order something and get it gift wrapped and there is no shipping charge or gift wrapping charge. Why would I order a gift with anyone else? Thank you very much. Because of your generous terms, I always shop for crystal on you website first!
• I ordered the crystal airplane. (Swaroviski) It arrived on Tuesday 3 Jan 06. The tail was broken off. I called your customer service. I was told a new airplane would be shipped and a prepaid shipping label would be in the box to return the damaged airplane. I received the new airplane today.6 Janand put the damaged airplane in the UPS mail. I have told this story several times to friends and business associates. You are really a wonderful company! Alan D. S. Sumter, SC
• A special thank you to the folks at Crystal Classics! This Christmas season was the first time I shopped at your web site. I purchased several gifts on line. The experience with Crystal Classicswas perfect! Perfect timing, Perfect quality, perfect wrapping and perfect smiles on the faces of the recipients. Thank you for your extra efforts and dedication to quality customer service! Cheryl
• I'm glad I stumbled upon your company…you guys are awesome! Denise
• In this day and age, when everyone is always so rushed and stressed as the holidays approach us, I just wanted to take a minute and let you know how very happy I was with my first order from you! It seems we always hear about the complaints, but rarely the praise to a company. I ordered this Christmas ornament as part of a wedding gift for a couple that were married this past week. I was so surprised thatI did not have to pay for the gift wrapping, no tax, and no shipping charges either!And- this order was shipped to me so quickly too! (I received it yesterday) Please pass this note on to the people that are responsible. Thank you again, I have bookmarked your website for future orders. Have a wonderful Holiday Season! Carole C.
• Your company is great. I've ordered merchandise twice from you company. Service is outstanding. Orders are filled & shipped the next business day (I order on weekends). UPS delivery is super, too. Thank you for the great service !! :) Marty B• Well-designed website - clean, simple and easy to navigate.
• Our orders arrived on Friday -- they are beautiful! Thanks so much for getting them together so quickly! We appreciate your assistance and great service. John P
• You guys are the BEST at customer service!! And FAST delivery! And GREAT prices! THANK YOU!
• THANK YOU. Your service is wonderful!
• I couldn't believe it! I just ordered this ornament yesterday or the day before and it was sitting on my doorstep when I got home today. What wonderful delivery. And this will be a great gift for my aunt who has two passions - Christmas trees and crystal! Thanks for such prompt service. Linda J
• I just wanted to let you know that I received my order today. Your service is superb, and in the words of Andy Griffith, "I 'ppreciate it." I am sure I shall order from you again. Frances W
• Great customer service. Crystal Classics will definitely be on my list for Christmas shopping next year. Thank you so much. Barbara M
• I have ordered a few things from your company. In the past, I have always been pleased with your selection and service. Now I'm downright delighted. I ordered champagne flutes and one had a chip in the rim. I called immediately and without any trouble, your customer service representative sent out a new pair and a return label for the damaged goods. If this isn't a case of service with a smile, I don't know what is.
• I felt compelled to write since I am forever complaining about the lack of customer service in today's world. I'm glad there is a company that still believes in treating their customers with respect and dignity. Thank you. I will continue to order from your company and encourage others to do so as well. Marybeth L
• I just wanted to inform you that I received my first order from you today,the Waterford crystal desk clock and vase. Both items are beautiful,and I am enjoying them here on my desk. Thank You very much. I look forward to shopping again with you in the future. Sincerely, Fran H
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