Swarovski | Crystal Classics
Warranty Policy
Swarovski has a two year warranty on jewelry!

Swarovski guarantees for the entire range of branded products purchased from authorised Swarovski retailers a global and full warranty covering manufacturing and material defects under normal use for a period of two years, beginning with the date of purchase.

The warranty does not cover damage caused by accident or maltreatment. All warranted defects will be either repaired pending feasibility and availability of replacement parts, or replaced or substituted with a piece of adequate value as determined by Swarovski.

*In case of substitution, it cannot be guaranteed that you will receive the same model, but a piece with equivalent value. The warranty applies to current articles as well as retired articles. This warranty service is free of charge for customers and authorised Swarovski retailers. Providing this service also includes local service for articles purchased by consumers from the international market. Consumers and authorised Swarovski retailers are asked to ship warranty claims in the original packaging and in a way which can be traced and should be advised to insure the article as Swarovski cannot be held liable for damage, loss or theft occurring during transport.*

Substitution is not valid in the case of SCS Annual Editions.

Repairing Swarovski consumer goods labelled products:

For repair of pieces under warranty, please contact the Swarovski Repair Center at 1-800-289-4900 within the first year of your purchase. A copy of the dated sales receipt will be required by Swarovski in order to process the repair.

For the entire range of branded products purchased from authorized Swarovski retailers, Swarovski guarantees a repair, replacement, or substitution (this applies to jewelry only) for damages not covered under the terms of the Swarovski warranty policy. In the case of substitution (for jewelry only), it cannot be guaranteed that you will receive the same model, but you may instead receive a piece of equivalent value as determined by Swarovski. All current articles are guaranteed a full repair service. For older articles this service is offered if the repair is feasible and if replacement parts are available. This repair service is offered by Swarovski upon request and is not free of charge. Repair charges will be based on the extent of damage and will be determined individually. Please insure the article, as Swarovski cannot be held liable for damage occurring during transport. If the piece can be repaired, you will be informed of the cost beforehand; if it is irreparable, you will be informed and asked whether it should be returned.

Allow 3-4 weeks for repair and return.

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